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C.R. Lomax's avatar

What I know about DOT operations and current abandoned auto stats is nothing. Absolutely nothing.

However, as an admin support volunteer for OPD for many years, I worked in the traffic unit for about one year (2016-17) taking calls for service off voicemail and email and forwarding them to the techs assigned to each area. I can say with absolute certainty that the number of vehicles abandoned in our fair city was simply stupefying. We are a dumping ground for the greater Bay Area. Any day would see at least 50, although some were certainly repeat requests. After a 3-day holiday weekend, 75-100+ calls were the norm. By far, the majority were for East Oakland streets, the farther east, the higher the number. West Oakland was a smaller area but a very close second. Again, these aren’t numbers I pulled off a report, they are from my direct experience.

Because there were real risks to our techs from people angry about being towed, or under various chemical influences, they wore ballistic vests and had radios to call for officer assistance if needed quickly. DOT techs do not have these, at least they didn’t at the start. If a vehicle was ‘inhabited,’ or being used as a market for drugs, techs had to call on officers and/or social services to deal with those issues first.

This was not, is not a job for sissies. The reimaginers were committed to dealing with fantasies. With the exception of the three members who were firmly grounded in reality, they seemed to think: Cars. Parked on public streets. So…a parking, not police problem. (For awhile, they were also proposing the combination of 311 with 911, which demonstrated their profound level of ignorance about the work 911 dispatchers do as actual first responders, 24/7. The thinking, I guess, was 311 answers phones, 911 answers phones. Same same. All just a bunch of operations like the old AT&T switchboard operators. I read their proposals regularly and nearly tore all my hair out.)

There -are- ways to improve police and other services to Oaklanders. But to make realistic, effective, lasting changes, the deciders need to know the nuts and bolts of how and why things are currently done. Some current operations don’t work well due to badly outdated technology. Some are contingent upon other systems or department functions. Some are done because of laws and regulations. If one thing is changed, another may need to be as well.

I’ve never seen it happen in 50 years working in a wide variety of industries, but it would also be smart if the deciders would actually -listen- to those currently doing the work and hear their concerns not as resistance to change but as actual knowledge, based on years of experience, about how those changes could be managed and whether they will actually result in the intended improvements.

Hopin’ and wishin’ are notoriously ineffective, even destructive, management strategies. Cue Jiminy Cricket…

Josh Rowan (on my own time)'s avatar

I think it would be an interesting exercise to compare the abandoned auto numbers with other cities. This wasn’t even a discussion in Atlanta. Also, it would be an interesting exercise to compare Oakland to SF. When it comes to towing, SFMTA is the lead agency, and all tow related activities go through their dispatch center. It’s an impressive facility, and they have been gracious to take time to show us how they do things. OakDOT doesn’t have the dispatch center. It doesn’t even have a dispatcher.

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